2017 has seen a major seismic shift in the application of media and social channels to both empower and disrupt players in the corporate and political landscape. A whole new generation of media pundits and social media users are finding new voice and power over established brands.

So what are brands and marketers to do in this new, volatile world, where media channels are both a vehicle for enthusiasts, and a weapon for the disgruntled?

The case for Smarketing - the integration of sales and marketing efforts - is strong, but implementation of a new way of doing things is never simple, and organisational inertia is a common cause of failure. In preserving the status quo by maintaining the current, comfortable way of doing things, businesses often put their long-term viability at risk.

When inbound marketing strategy first became popular among marketers a little over a decade ago, Australian marketers were less than eager to jump on the inbound bandwagon. While the rest of the world was reaching consumers on previously untapped digital platforms and using their content in innovative ways, it seemed as though the Aussies were, for the most part, still using those old intrusive outbound strategies.