Do some research and source your main competitors – online and offline – and print out their logos, take note of their marketing message, their Unique Selling Preposition (USP) and their positioning. Now compare your logo, brand and USP to that of your competitors – does it clearly stand out, does it feel fresh and modern or old and tired and if you were a potential customer would it be inviting to you?
Now let's go deeper into your organisation. If your USP says that you are more 'innovative' or 'reliable' than your competitors than you need to back this up throughout your business. Test the effecitiveness of your USP across all areas from point of sale to customer service, your brochure copy to the way you answer the phone and down to your 'elevator pitch' – the 30 seconder that sums up what your business is all about.